It’s scary how many people’s onboarding can be summarised as being shown their desk, access card, the kitchen and toilets. Gallup research has found that 1 in 5 employees had a poor or non-existent onboarding.
Cast your mind back to day one, how would you rate your onboarding experience?
Considering 13% of new hires in Australia leave while still on probation (ELMO), onboarding is a critical step to get right.
The best ones I’ve seen and been part of building set the new starter up for success with:
Meetings with critical stakeholders, to navigate the system and understand how we will work together.
Walking the sales journey, to understand how we make money and stay in business.
Sitting-in on the customer journey touch points, from call centres to retail outlets, to see exactly what our customers experience.
Time with the team, manager and a culture buddy.
Self-guided time to read all the team and role related materials, explore the internal online world and set up personalised systems.
A manager who owns the process, a solid Word template and good coordination of diaries go a long way.
The data backs it up. Employees with a manager invested in their onboarding are 3.4x more likely to rate their onboarding as exceptional (Gallup). 69% of employees are more likely to stay three years if they had great onboarding (SHRM).
Not sure where to start? You can use my onboarding template: https://www.growtogreat.com.au/free-resources
Thinking of overhauling your onboarding process? Book a 15-minute Sense Check and we’ll look at what your onboarding is telling new hires about your culture.
